Complaints Procedures

We are dedicated to providing a high quality service and want to maintain this at all times. If you are not satisfied with our service, please contact us immediately, quoting your policy details, so we can deal with your complaint as soon as possible.

The Customer Service Manager,
Aviva Travel Insurance,
OSG, Merrion Hall,
Sandymount,
Dublin 04,
e-mail: Aviva.travelinsurance@chubb.com

We do not recommend you send financial or personal sensitive details via email as it may not be secure whilst in the public domain.

If you have a complaint in relation to the service provided by Aviva Direct Ireland Limited, please contact them as follows:

The Aviva Contact Centre on 1850 33 55 77 or email direct@aviva.ie

Website www.aviva.ie

Should you remain dissatisfied you can ask the Financial Services and Pensions Ombudsman to review your case.

Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29

Tel: (01) 567 7000
Email: info@fspo.ie
Website: www.fspo.ie

European Online Dispute Resolution Platform

If you arranged your policy with us online and have been unable to contact us you may wish to register your complaint through the European Online Dispute Resolution platform.

Your complaint will then be re-directed to the Financial Services and Pensions Ombudsman and to us to resolve. There may be a short delay before we receive it.